Every WaxPax piece is a 1-of-1 original. That shapes how returns work. This policy covers cancellations, transit damage, and lost shipments, and where we can and cannot make things right.
Because each piece is unique and made to be owned once, all sales are final unless stated otherwise below. We do not offer returns or exchanges based on a change of mind, on minor variation inherent to handmade work, or on color differences caused by your screen.
Nothing in this policy limits any rights you have under consumer-protection laws that apply to you and cannot be waived, including any mandatory cancellation, withdrawal, or refund rights in your country or state. Where such a right applies to your purchase, it controls over the general rule above.
If you need to cancel, contact us at studio@waxpaxstudio.com as soon as possible. We may be able to cancel an order that has not yet entered fulfillment or shipped. Once a piece has been prepared or handed to the carrier, it can no longer be cancelled.
WaxPax may also cancel an order, and issue a full refund, where we identify a pricing or listing error, suspected fraud, or a circumvention of drop or raffle rules.
When we issue a refund, it goes back to your original payment method. Depending on your card provider or bank, it can take several business days to appear on your statement.
We pack every piece carefully, but transit happens. If your piece arrives damaged or defective, contact us at studio@waxpaxstudio.com within 7 days of delivery with your order number and clear photos of the piece and its packaging.
Where damage is confirmed, we will work with you on a resolution. Because pieces are 1-of-1, an identical replacement is usually not possible, so a resolution may take the form of a repair where feasible, a credit, or a refund at our discretion.
Once a package is handed to the shipping carrier, delivery is in the carrier's hands. We are not able to replace packages that a carrier marks as delivered but that are later reported lost or stolen. We will help you open a claim with the carrier and share the tracking and proof we have.
If a delivery is missed or returned to us as undeliverable, contact your local carrier first using your tracking number. If the piece comes back to us, we will reach out to arrange reshipment, which may require you to cover return or reshipment costs.
You own the physical piece and may resell or transfer it. Where WaxPax records ownership through a certificate of authenticity, we may offer a way to update the registered owner. This policy covers purchases made directly from WaxPax only. Secondary-market purchases are between you and the seller.
For anything about returns, cancellations, or a damaged piece, reach us at studio@waxpaxstudio.com. Include your order number so we can move quickly.
This document is provided for transparency and is not legal advice. Effective June 24, 2026.